Shipping policy
• The shipping time for a package takes 3 to 7 business days, keeping in mind that holidays are not business days. This time may vary due to weather conditions and/or the applicable holiday season, from Thanksgiving Day to Christmas Day.
• When your order is processed and shipped, the tracking number will be sent to you via email, so you can track the package and keep an eye on its updates.
• If you wish to cancel or make changes to your order, you must inform us before the order is processed and shipped, since after this we will not be able to fulfill your request.
• The customer is responsible for providing a valid shipping address. Any error in the address will delay the departure of your package or may cause it to be lost. If this happens, Rosshhe Cosmetics is not responsible for the package.
• The customer will be responsible for paying any extra costs for reshipping, if the package arrives returned to our office due to an error in address or for not being claimed in case the package is retained in the post office.
• In the event that the shipping company marks the package as delivered and the customer does not receive it or the package is lost by the shipping company, the customer must contact us via email at rosshecosmetics@gmail.com, to let us know. the situation and as a company to proceed to make the appropriate claim. The claim process takes 3 to 12 business days and once we receive a response we will contact the customer. When the case is concluded with all the evidence provided by the shipping company, the lost package will be resend in case it has not been recovered. You should know as a customer that in these cases refunds do not apply.
• When the customer receives a product in poor condition, such as broken or spilled, they must communicate it through our email rosshecosmetics@gmail.com, in that email they will provide the order number, affected product and image showing what happened to save in our registration, depending on the affected product, we will proceed with a resend or refund.
• When your order is processed and shipped, the tracking number will be sent to you via email, so you can track the package and keep an eye on its updates.
• If you wish to cancel or make changes to your order, you must inform us before the order is processed and shipped, since after this we will not be able to fulfill your request.
• The customer is responsible for providing a valid shipping address. Any error in the address will delay the departure of your package or may cause it to be lost. If this happens, Rosshhe Cosmetics is not responsible for the package.
• The customer will be responsible for paying any extra costs for reshipping, if the package arrives returned to our office due to an error in address or for not being claimed in case the package is retained in the post office.
• In the event that the shipping company marks the package as delivered and the customer does not receive it or the package is lost by the shipping company, the customer must contact us via email at rosshecosmetics@gmail.com, to let us know. the situation and as a company to proceed to make the appropriate claim. The claim process takes 3 to 12 business days and once we receive a response we will contact the customer. When the case is concluded with all the evidence provided by the shipping company, the lost package will be resend in case it has not been recovered. You should know as a customer that in these cases refunds do not apply.
• When the customer receives a product in poor condition, such as broken or spilled, they must communicate it through our email rosshecosmetics@gmail.com, in that email they will provide the order number, affected product and image showing what happened to save in our registration, depending on the affected product, we will proceed with a resend or refund.